Co-Managed IT
Keep your IT person. Give them a real toolset and a team behind them.
Co-managed IT means your in-house IT person or team keeps handling day-to-day support, and we give them our ticketing system, the tools to do the job, and our engineers as the escalation point. They stay the person your staff knows and calls. They just stop working alone.
You get an engineer, not a salesperson. Ask anything. Custom quote, scoped to your team.
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Kayla Rathkey
2 reviews
Very fast and amazing excellent service!!!
Response from the owner
Thanks Kayla! Glad we could the new dentist office setup quickly.
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Luna Chernykh
1 review
Great service! Fast response, professional team, and very helpful. Highly recommend
Response from the owner
Thanks, Luna. Really glad the team was easy to work with.
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Diana Gomez
Local Guide · 14 reviews · 4 photos
Very Good IT service, reliable and responsive. Clear communication
Response from the owner
Thanks, Diana. Clear communication on IT issues is the goal, so that’s good to hear.
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Leo Ortiz
1 review
Excellent Customer service, Very Prompt and Professional.
Response from the owner
Thanks, Leo. Appreciate that.
Plenty of firms have one IT person or a small IT team who knows the place inside and out. What usually holds them back is everything around them: requests arriving by email, text, and hallway conversation with no record, no proper tools for monitoring and patching, and nobody to call when a problem is bigger than one person.
Co-managed IT fixes those three things without replacing anyone. Your team works out of our ticketing system, uses our tools, and escalates to our engineers when they need to. If you are weighing this against hiring or handing IT over completely, our in-house vs managed IT comparison lays out the trade-offs, and managed IT services covers the fully outsourced option.
What your IT team gets from co-managed IT
Three things, and your team stays in charge of the day-to-day.
Our ticketing system
Every request is logged, assigned, tracked, and closed in one place, with a history you can report on. Requests stop living in someone's inbox or memory, and the record stays put if your IT person is out or moves on.
The tools to do the job
Remote monitoring, patching, remote support, and documentation, set up and maintained by us and used by your team. Your IT person gets a proper toolset instead of building one from scratch.
An escalation point
When a problem is beyond your team or needs more hands, it escalates to our engineers in the same ticket, with the history already attached. What counts as an escalation is agreed up front, in writing.
Who does what
The split is simple, and it gets written into your agreement during scoping so nobody has to guess who owns a ticket.
| Your team | Desert Lakes | |
|---|---|---|
| Day-to-day requests | Works them in the ticketing system | Provides and runs the system |
| Monitoring, patching, remote support | Uses the tools | Provides, sets up, and maintains the tools |
| Problems beyond your team | Escalates in the ticket | Our engineers take it from there |
| Relationships with your staff | Owns them | Stays in the background |
Who co-managed IT is for
Co-managed IT fits a firm that already has IT staff and wants them better equipped and backed up. It is usually one of these:
One IT person, stretched thin
They know the place inside and out, but they are covering every request, every update, and every outage on their own, with nothing behind them.
A team that outgrew email
Requests arrive by email, text, and hallway conversation, and nobody can say what is open, what is waiting, or how long things take.
Knowledge in one head
How everything works lives with one person. Putting it in a shared system means a departure or a long vacation does not reset the whole operation.
If you have no IT staff at all, co-managed is the wrong fit. Fully managed IT is built for that, and we will tell you which one makes sense on the first call.
How co-managed IT gets started
A short, written process, so your team knows exactly what changes and when.
1
Scoping call
We learn your team, your environment, and where the gaps are, and agree what counts as an escalation.
2
Written custom quote
A quote in writing, scoped to the size of your team, what the tools need to cover, and the escalation coverage you want.
3
Tool setup
We stand up the ticketing system, roll out the tools, and walk your team through both.
4
Working together
Your team runs the day-to-day out of the system. Escalations come to our engineers in the same ticket, history attached.
How much does co-managed IT cost?
Co-managed IT is a custom quote. What it costs depends on the size of your team, how many people and devices the tools need to cover, and how much escalation coverage you want, so we scope it on a short call and put the number in writing before anything starts. We do not publish a single co-managed rate because one number would be wrong for most of the teams who ask.
If you want a feel for what your current setup costs first, the IT cost calculator puts your in-house team next to the managed options.
Frequently asked questions
What IT leads and owners ask before going co-managed.
Will co-managed IT replace our IT person?
No. Co-managed IT is built around keeping them. Your IT person or team keeps handling day-to-day support and stays the face your staff knows. We provide the ticketing system and the tools, and our engineers are the escalation point when something is beyond them or needs more hands.
Does our team have to use your ticketing system?
Yes, that is how the model works. Every request lives in one system that your team and our engineers can both see, so an escalation arrives with its full history and nothing gets lost between two tools. We set it up and walk your team through it.
How much does co-managed IT cost?
It is a custom quote. The number depends on the size of your team, how many people and devices the tools cover, and how much escalation coverage you want. We scope it on a short call and send the quote in writing, so you know the cost before anything starts.
What counts as an escalation?
We agree that during scoping and write it down. Usually it is anything your team cannot close on its own, anything that needs specialist knowledge, or anything that needs more hands than you have. The ticket moves to our engineers with its history, so nobody starts from zero.
Can we move to fully managed IT later?
Yes. Because your tickets, documentation, and tools already run on our systems, moving to fully managed IT later is mostly a change of scope. The history and the setup carry over.
Do you only work with businesses in Phoenix?
We are based in the Phoenix area and work with firms across Arizona. The ticketing system and the tools are remote by nature, so most co-managed work happens remotely, and escalations that need hands on equipment can be handled on-site.
Talk to an engineer
Fifteen minutes with the person who would actually run your IT. Bring the thing that is bugging you. No deck, no pitch.
What happens next
- 1 Send the form or call.
- 2 An engineer replies within one business day to set a 15-minute call.
- 3 You get straight answers and, if you want one, a written quote.
Call (855) 737-9500 / (480) 573-3349
Email [email protected]
15-minute response on critical issues, 24/7. Onboarding in two to three weeks.