Managed IT · Scottsdale, AZ
Managed IT services and IT support for Scottsdale businesses
Outsourced IT for offices in Old Town, the Airpark, North Scottsdale, and the Shea corridor: a help desk that answers, a network that stays up, Microsoft 365 that is set up properly, and security you can check. Our engineers work out of Phoenix, so Scottsdale is a drive for us, and we plan visits around that. Plans start at $166 per user per month.
How to choose an IT company in Scottsdale →
You get an engineer, not a salesperson. Ask anything. Most clients are fully onboarded in two to three weeks.
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Kayla Rathkey
2 reviews
Very fast and amazing excellent service!!!
Response from the owner
Thanks Kayla! Glad we could the new dentist office setup quickly.
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Luna Chernykh
1 review
Great service! Fast response, professional team, and very helpful. Highly recommend
Response from the owner
Thanks, Luna. Really glad the team was easy to work with.
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Diana Gomez
Local Guide · 14 reviews · 4 photos
Very Good IT service, reliable and responsive. Clear communication
Response from the owner
Thanks, Diana. Clear communication on IT issues is the goal, so that’s good to hear.
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Leo Ortiz
1 review
Excellent Customer service, Very Prompt and Professional.
Response from the owner
Thanks, Leo. Appreciate that.
US-based engineers
In-house, US-based team
15-minute response
A real person on critical issues, 24/7
Transparent pricing
Published rates, written quotes
Security-first
Built in from day one
If you are looking for managed IT services Scottsdale offices can price without a sales call, here is the short version. Desert Lakes Solutions charges $166, $241, or $271 per user per month, depending on how much security sits on top of everyday support. The Microsoft 365 license is inside each figure, the monthly minimum is $1,400, and the standard response on a critical issue is 15 minutes, at any hour.
Offices in Scottsdale are spread from Old Town to the Airpark and North Scottsdale. If your office runs on IT that was set up informally, works most days, and has nobody accountable for it, that is the problem managed IT is for.
Our office is on Central Avenue in Phoenix. We will not pretend that makes us a neighbor of the Scottsdale Airpark. What we can promise is that the engineers are in the Valley, that most work is done remotely and quickly, and that when something needs a person in your suite, one drives out. Below: the cost, the first 90 days, and a checklist for judging any provider, us included.
What do managed IT services in Scottsdale include?
For a Scottsdale office manager, managed IT shows up as one number to call, a flat monthly fee in place of an hourly invoice, and a company that holds the passwords and answers for the result. Behind that sit a help desk, monitoring and patching, administration of your Microsoft 365 tenant (your company account and everything in it), tested backups, and someone who plans the hardware refresh before the hardware fails.
Hourly IT support, the kind a Scottsdale business buys call by call, is a different product. It solves the problem in front of you and stops there. New to the model? Start with what a managed service provider is, or see the managed IT overview for everything we offer.
What does IT support in Scottsdale cost per month?
There are three fixed bundles. Each is priced per user per month on the assumption of one computer per person, and each includes the Microsoft 365 license:
- Trailhead, $166 per user per month. Essential IT. Managed help desk from 7am to 7pm on weekdays, endpoint protection, patching, workstation backup, and file-level offsite backup for servers, with Microsoft 365 Business Premium included in the price. Server and network device management are included too.
- Ridgeline, $241 per user per month. Business Security. Everything in Trailhead, plus a help desk staffed 24 hours every day, managed detection and response, an onsite backup appliance that recovers a failed server far faster than restoring files over the internet, security awareness training, and identity and access management. This is where most offices land.
- Summit, $271 per user per month. Full-Stack IT. Everything in Ridgeline, plus Microsoft 365 E5, a 24/7 security operations center (analysts watching alerts at 3 a.m.), cloud security monitoring, and virtual CIO advisory (the technology planning role you would otherwise hire for), included up to 6 hours a month.
On-site visits are part of every plan: 1 a month on Trailhead, 3 on Ridgeline, and 5 on Summit, each up to 3 hours. For a Scottsdale office that matters, because the drive is the costly part of a visit. Unused visits do not carry over, and extra on-site time is quoted.
The floor matters most to a small Scottsdale office. The monthly minimum is $1,400, so anyone under 9 users on the entry bundle pays that amount rather than the per-user figure. Past that point the discounts begin, applied to the managed monthly. The first is 4 percent off at 25 users, and the steps reach 10 percent off at 100 users and keep climbing, until a custom agreement takes over above 300 users. The pricing page has the full schedule and a calculator.
Example one. Take a 22-person office in Scottsdale on Ridgeline. The bill is 22 times $241, or $5,302 a month, and managed detection and response is already inside that number. Adding a server, a firewall, or more switches does not move it.
Example two. A firm of 50 on Summit starts at $13,550. At that headcount the 5.5 percent discount applies and removes $745.25. The monthly figure drops to $12,804.75, which is $256.10 per user.
Outside the monthly figure: discovery and onboarding, quoted per engagement because it depends on what the audit finds. Around-the-clock SIEM log monitoring is optional, at $130 per server, $100 per firewall, $50 per switch, and $35 per access point per month. Employee onboarding is $150 and offboarding is $75, charged when someone starts or leaves. Hardware and project work, such as an office move, are quoted per engagement. The cost per user breakdown and the IT cost calculator show how this compares with the market and with hiring.
What managed IT covers for a Scottsdale office, line by line
Ten things a plan covers. Some sit inside the per-user price, some start at a particular bundle, and some are quoted separately. The notes say which.
- Help desk for your whole team, with a 15-minute standard response on critical issues at any hour (the help desk itself is staffed 7am to 7pm on weekdays on Trailhead, and 24 hours every day on Ridgeline and Summit)
- On-site visits to your Scottsdale office when a job needs hands on the hardware (visits are included in every plan, up to the monthly count shown above)
- Microsoft 365 administration (the license is included in the per-user price)
- Endpoint protection and patching (keeping software updated) on every workstation
- Managed detection and response, a staffed team watching your computers around the clock (included on Ridgeline and Summit, or $30 per workstation per month added to Trailhead)
- Server, firewall, switch, and wireless management (included in every bundle, not billed per device)
- Backups that are verified by restoring them, not just scheduled and forgotten (every bundle backs up workstations and servers; Ridgeline and Summit add an onsite appliance, which is the difference between recovering a failed server in hours and recovering it over the internet)
- Employee onboarding and offboarding run the same documented way every time (charged per person when someone starts or leaves: onboarding $150, offboarding $75)
- The monitoring, logging, access control, and documentation that HIPAA, PCI DSS (card payments), CMMC (defense contracts), and SOC 2 (an audit report customers ask for) evidence is built from (the access control and around-the-clock monitoring pieces start on Ridgeline; framework readiness itself is scoped and quoted after a gap assessment)
- A written technology plan and budget, so a hardware refresh gets budgeted ahead of time (virtual CIO advisory, on Summit)
Outsourced IT in Scottsdale: why offices make the move
Most offices that move to outsourced IT start from one of these four places.
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Nobody wrote down how it was set up
If the person who set up your network has moved on and nobody has the admin passwords, every change turns into a guess. Documenting it is part of the first weeks of onboarding.
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The bill is never the same twice
Hourly invoices punish you for calling. People stop reporting small problems to avoid the charge, and the small ones become big ones.
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Tickets sit while the front desk waits
When a printer, a login, or a shared mailbox stops working, the person at the desk is the one who feels it first. Outsourced IT only helps if a real person answers quickly, and that is the first thing to test.
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The firm grew past what one person can cover
Ten people can share a part-time IT contact. Thirty people and a second suite cannot.
IT support in Scottsdale: what the first 90 days look like
This is the order things happen in, so there is no day without support and no change that arrives as a surprise.
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Weeks 1 to 3
Scope, document, cut over
The scoping call turns into a written quote. We inventory every workstation, server, firewall, license, and vendor login, write it down, and then bring monitoring, security software, backups, and sign-in controls up alongside what you have now. Most offices are fully onboarded inside this window.
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Weeks 4 to 8
Clean up what the inventory found
Every audit turns up things nobody remembered, such as an old admin account or a license nobody uses. This is when the Microsoft 365 cleanup, the network fixes, and the first restore test happen. A more complicated environment can run 30 to 60 days in total.
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Weeks 9 to 13
Settle into a routine
Patching, monitoring, the help desk, and backup checks run on their regular cadence. By now your staff know the number to call and what a normal response looks like, and we sit down with you for the first review of what broke, what is aging out, and what to budget for.
How to choose an IT company in Scottsdale
6 questions worth putting to every provider on your list, ours included. Asking the same 6 of each is what makes the quotes comparable.
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01
Ask whether the Microsoft 365 license is inside the per-user price, and which plan
The gap between Business Premium and E5 is real money on every seat, every month. Two quotes with the same headline number are not the same deal if one includes the license and the other does not. Ours include it: Business Premium on the first two bundles and E5 on the third.
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02
Ask what the monthly minimum is
For a small office the floor sets the bill more than the per-user rate does, so get the figure in writing and ask which headcount is the crossover to per-user pricing. Ours is $1,400 a month, and the entry bundle clears it at 9 people.
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03
Ask what the response commitment measures
A quoted response time might be a first human reply, an engineer starting work, or a finished fix, and each is a different promise. Find out which one the number measures and whether the clock keeps running overnight. Ours is a 15-minute standard response on critical issues at any hour, and it measures a real person replying.
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04
Ask where the engineers are, and what the drive to your suite looks like
Any IT company Scottsdale offices consider should be able to tell you where its engineers sit and how long a real visit takes at 8 a.m. versus 2 p.m. Ours work out of Phoenix. Scottsdale is a drive from there, and we say so plainly. For a network cutover or a dead server, ask for the answer to your address, not a service-area map.
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05
Ask what is not in the monthly price
Before you compare prices, ask for the list of what the monthly figure leaves out. Look for a one-time onboarding fee, per-item charges for servers and network devices, and how project work is billed. Ours includes server and network device management in the bundle, and we quote projects per engagement.
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06
Ask when the last test restore was, and to see the result
A backup job that reports success has not shown that anything can be recovered. Ask when a restore was last tested, what was restored, and how long it took to get back to working order.
If you already have a provider, start with how to switch IT providers. If you are weighing a hire instead, see in-house versus managed IT.
On-site IT support in Scottsdale, from a Phoenix office
Our office is on Central Avenue in Phoenix. Scottsdale is a drive from there, and how long it takes depends on the hour, the freeway, and which part of Scottsdale you are in. Old Town and the Shea corridor are closer than the Airpark, Kierland, or the far north end. We do not publish a drive-time promise.
What we do instead is keep the number of trips low. Monitoring catches most problems before anyone calls, and the help desk fixes most of the rest remotely. When a switch has to be replaced or a server will not start, we schedule the visit with you and send an engineer.
For breach notification rules and what summer heat does to a server closet, both of which apply to a Scottsdale office the same as anywhere in the Valley, see our Phoenix managed IT page.
On-site around Scottsdale and the Valley
- Scottsdale
- Paradise Valley
- Tempe
- Fountain Hills
- Phoenix
- Mesa
- Chandler
- Gilbert
- Glendale
- Peoria
Also regularly on-site in Cave Creek, Sun City, Avondale, Goodyear, Buckeye, Queen Creek, Litchfield Park, Apache Junction, and Tolleson. If your suite is not listed, ask us about the drive.
Also in Scottsdale: dental IT and cybersecurity.
Neighboring cities: Phoenix, Mesa, Gilbert, Chandler, and Tempe.
Outside the Valley? Businesses elsewhere in Arizona, and clients nationwide, run on the same services delivered remotely.
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Frequently asked questions
Questions Scottsdale businesses ask about cost, drive time, and switching.
What do managed IT services in Scottsdale cost?
Desert Lakes Solutions publishes three per-user bundles: $166 per user per month for essential IT, $241 for the business security tier, and $271 for the full stack, each with the Microsoft 365 license included. A 22-person Scottsdale office on Ridgeline comes to $5,302 a month, and that figure already covers the server, firewall, and switches. The monthly minimum is $1,400.
Is a small Scottsdale office too small for outsourced IT?
Not if the numbers work for you, but a very small office pays the floor. The monthly minimum is $1,400, so a 6-person office on the entry bundle pays that and not the $996 the per-user rate would give, which is $233.33 per person. The entry bundle clears the floor at 9 people, so an office the size of example one on this page, 22 people, is well past it on any bundle.
Is Scottsdale too far for an on-site engineer?
Our office is in Phoenix on Central Avenue, and Scottsdale is a drive from there, not a walk. Traffic on the Loop 101 and on Scottsdale Road changes the trip a lot by time of day, and North Scottsdale is further than Old Town. Most problems are solved remotely, and that is usually faster for the person waiting. When a job needs hands, such as a dead server or a network cutover, an engineer drives out, and on-site visits are included in every plan.
Do you cover the neighboring cities too?
Yes. On-site coverage includes Paradise Valley, Tempe, Fountain Hills, Phoenix, Mesa, Chandler, Gilbert, Glendale, and Peoria, and we regularly work in Cave Creek as well. If you have a second location in one of those, it is the same team and the same agreement.
How do I compare quotes from two or three Scottsdale IT companies?
Drive time to your Scottsdale suite is the question people forget to ask, so ask it first: where the engineers sit and how long a visit to your address takes at the hour you would need one. Then line the quotes up on the Microsoft 365 license, the monthly minimum, what is billed outside the monthly figure, and what the response time measures. The checklist on this page has 6 questions in that shape, and our per-user cost breakdown shows the arithmetic.
Talk to an engineer
Fifteen minutes with the person who would actually run your IT. Bring the thing that is bugging you. No deck, no pitch.
What happens next
- 1 Send the form or call.
- 2 An engineer replies within one business day to set a 15-minute call.
- 3 You get straight answers and, if you want one, a written quote.
Call (855) 737-9500 / (480) 573-3349
Email [email protected]
15-minute response on critical issues, 24/7. Onboarding in two to three weeks.