Professional services automation
Also known as PSA
The ticketing, scheduling, and billing system an IT services business runs on.
The PSA holds tickets, time entries, contracts, and asset records. It is what makes support measurable rather than anecdotal, and what produces the reporting behind a service level commitment.
For a client, the practical effect is that requests have a tracked identity rather than living in an individual technician's inbox.
Where this comes up
Professional services automation sits inside our networks and infrastructure work. If you are trying to work out what this means for your own environment rather than in the abstract, that is the page worth reading next, and a short call will get you a straight answer faster than either.