Remote monitoring and management
Also known as RMM
The platform an IT team uses to monitor, patch, script, and remotely support the devices it manages.
RMM is how one team supports hundreds of machines: agents report health, patches deploy centrally, scripts run at scale, and a technician can connect without disturbing the user.
It also holds privileged access to every managed device, which makes it a high-value target. RMM platforms have been abused in supply chain attacks, so MFA and tight administrative control on the platform itself are essential.
Where this comes up
Remote monitoring and management sits inside our networks and infrastructure work. If you are trying to work out what this means for your own environment rather than in the abstract, that is the page worth reading next, and a short call will get you a straight answer faster than either.